While many automotive dealerships promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the dealership lives them, bring customers back to experience service that outdoes the competition.
Understand how your own behavior affects the behavior of others
Demonstrate confidence and skill as a problem solver
Apply techniques to deal with difficult customers
Make a choice to provide customer service
What is customer service? Who are your customers?
Meeting expectations
Setting goals
Communication skills and telephone techniques
Dealing with difficult customers and people
Dealing with challenges assertively
Dealing with stress
The first critical element: A customer service focus
The second critical element: Defined in your organization
The third critical element: Given life by employees
The fourth critical element: Be a problem solver
The fifth critical element: Measure it
The sixth critical element: Reinforce it
Instruction by an expert facilitator
Small interactive classes
Specialized manual and course materials
Personalized certificate
Virtual 6 X 1-Hr Sessions
Critical Elements of Customer Service
Critical Elements of Customer Service
$ 899.00 CAD
While many automotive dealerships promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the dealership lives them, bring customers back to experience service that outdoes the competition.
What you will learn
Demonstrate a customer service approach
Understand how your own behavior affects the behavior of others
Demonstrate confidence and skill as a problem solver
Apply techniques to deal with difficult customers
Make a choice to provide customer service
Topics covered
What is customer service? Who are your customers?
Meeting expectations
Setting goals
Communication skills and telephone techniques
Dealing with difficult customers and people
Dealing with challenges assertively
Dealing with stress
The first critical element: A customer service focus
The second critical element: Defined in your organization
The third critical element: Given life by employees
By using this website, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Terms and Conditions for more information.
